Phong oversees LAFLA’s pro bono work and coordinates the firm’s pro bono cases and projects. She also oversees the outreach, recruitment and hiring of volunteers including law students, undergraduates, paralegals and attorneys. She works closely with law firms, law schools, bar associations and community groups to develop and implement pro bono projects and trainings. Before becoming Pro Bono Director, Phong worked in slum housing litigation, subsidized housing, housing redevelopment, eviction defense, and access to justice issues.