PRIVACY POLICY
LAFLA.ORG (Updated 1/29/24)
This policy explains what data we receive when you visit www.lafla.org. If you apply for services, we may collect more data; please click here to learn more.
I) Information We Collect
- Information you give us
We collect personal information from you when you express interest in receiving communications or services from us. Typically, this will include your name and contact information (such as email address or phone number).
- Information we obtain automatically
We collect some information automatically when you call us or visit our website. When you visit our website, we receive information such as the type of device you used to visit the website, the internet browser you used, the date and time of your visit, your IP address, and what pages you visited. Some of that information is stored using a technology called “cookies.”
II) Why We Collect Information
LAFLA uses the information we collect to communicate with you, see how our content is being accessed, provide legal services, comply with legal obligations or funder requirements, and learn how we can improve. We never sell your information.
III) Information Sharing
- Our Technology Partners
We reserve the right to use any appropriate third-party technology tools for the purposes listed in the section “Why We Collect Information.” Any technology used for these purposes is reviewed to ensure that any information we share with them is not being used or shared for unauthorized purposes. Some of these partners are listed below.
- Google: Our website uses Google Analytics to help us understand how visitors find us and interact with our content. For more information about how Google Analytics uses your data, please visit https://support.google.com/analytics/answer/6004245#info_for_visitors.
- MailChimp: We use MailChimp to send communications via email. You can find out more about what MailChimp tracks using cookies at https://mailchimp.com/legal/cookies/.
- Zoom: We use Zoom products for our phone system, contact center, and virtual meeting spaces. Their privacy policy can be found at https://explore.zoom.us/en/privacy/.
- LegalServer: LegalServer hosts our online intake. Due to the nature of the application process, we have a separate privacy policy for online intake that can be found here, and you can find LegalServer’s privacy policy at https://help.legalserver.org/article/2543-privacy.
- Our Service Partners
We may share your information with partners who work with us to provide services. These may be community-based organizations, other legal service providers, research organizations, or government agencies.
- Our Funders
Our funding agencies require us to report on our services, which may include how many people have been helped through our website. We may share aggregate or anonymized data with them as necessary, but will not share individually identifying information.
- Our Legal Obligations
Except as listed above, LAFLA will not share your information without your consent or unless required by law.
IV) Your Data Rights
- Text Messages (SMS/MMS).
We will only send text messages to you if you have provided us with a mobile phone number and given us permission to text you. The types of things that we might text you include the status of your application for legal services, referral information, appointment reminders, or updates regarding the legal services you are receiving from us.
By agreeing to receive text messages, you acknowledge that standard text messaging rates from your wireless carrier may apply. Any costs related to receiving a text message are the responsibility of the individual receiving the messages. Check with your mobile phone provider for details on receiving text messages.
At any time after receiving a message, you can text STOP to stop receiving future messages. You will receive a confirmation text. To undo this, text START to begin receiving messages again.
- Email messages.
An email address is not required to receive services from LAFLA. If you choose to provide us with your email address, we may use it to provide you with individual updates about the services you are receiving, or to share general communications about LAFLA.
You can opt out of receiving general communications about LAFLA by clicking “Unsubscribe” at the bottom of the email you received or by contacting communications@lafla.org.
- Minors.
LAFLA’s website is not designed for children under 13, and we do not knowingly collect any information from children under 13 through our website. If you apply for legal services, we may ask about your household composition (including the number of minor children who live with you) in order to assess your income eligibility.
V) Policy Updates
This policy may be updated periodically. All updates will be shared on our website and the date of our most recent update will be reflected in the policy.
VI) Our Contact Information
To ask a question about LAFLA’s privacy policy, email list, or using LAFLA’s website, please contact communications@lafla.org.
